Frequently Asked Questions

No — you can check out as a guest with just your name, email, and phone. We'll set up a lightweight account for you automatically so you can track the order, and you can verify your email afterward.

Browse the shop, add items to your cart, and check out with your delivery or pickup details, choosing Bank Transfer or Cash on Delivery/Pickup as your payment method.

You can cancel from your account within 12 hours of placing the order, as long as it hasn't been packed yet. Once it's packed, cancellation isn't possible — contact us and we'll do what we can to help.

If a pack size sells out after you've ordered, we'll contact you to offer a substitute, a partial refund, or a full refund.

Reach out via our contact page and we'll help sort it out.

Bank Transfer and Cash on Delivery/Pickup. We don't currently accept card payments online.

At checkout you'll see our bank account details — transfer the amount shown and upload a photo of your receipt. We'll confirm it and get your order moving.

You pay a Rs 500 advance by bank transfer to confirm the order — this helps us filter out fake orders — then pay the rest in cash when your order arrives or when you collect it.

It's available for orders up to Rs 10,000 including delivery. For larger orders, Bank Transfer is the only option.

Yes. Orders within Colombo typically arrive in 1–2 business days, and the rest of Sri Lanka in 3–5 business days. See our shipping policy for details.

Rs 570 for the first kilogram, and Rs 170 for every additional kilogram. The exact fee is shown in your cart before checkout.

Yes — pickup is free and ready after 2 business days from No 28 Goods Shed Road, Kalutara. This is strictly an order-pickup point, not a walk-in shop, so please place your order online first.

Yes, from My Account you can see your order's status at every stage, from packed through to delivered.

We can arrange it on a case-by-case basis — message us on WhatsApp and we'll sort out the details.

Because our products are food items, we can't accept returns once delivered, for hygiene and food-safety reasons. This doesn't affect your right to a replacement or refund if something arrives damaged, incorrect, or not as described — see our returns policy.

Contact us within 48 hours of delivery with your order number and a photo of the issue, and we'll arrange a replacement or refund.

All refunds are sent by bank transfer, regardless of how you originally paid.

We work directly with a handful of farms in Puttalam, Sri Lanka, whose growers we know by name, and roast in small batches to order.

Keep them in an airtight container away from heat and sunlight — see our full storage guide on the blog.

Yes — browse our gift boxes or build your own hamper.

Yes, there's no minimum quantity — tell us what you need via our bulk order form.